Medical transportation services
Three kinds of ride, from a steadying arm on the front steps to a two-person stretcher crew. Not sure which one fits? Dispatch will help you choose.
Rider walks on their own, or with a cane or walker
For riders who can walk on their own, with or without a walker or cane, and need little help from the driver. We drive door to door for appointments, dialysis, follow-ups, and pharmacy runs, and the driver will lend an arm on steps or curbs.
Rider uses a wheelchair, or can't manage steps
For riders with limited mobility or who use a wheelchair full time. Our ADA-approved vans have fully automated lifts, so riders board in their own chair with no transfer. Every driver is trained and certified on the lift and the four-point securement system.
Rider needs to lie flat for the trip
For riders who are bedridden, can't sit upright, or need to lie flat, including people with chronic back pain or recovering from back surgery. A two-person crew handles every transfer, using rear-access stretcher vans, from facility to home and back.
Common trips
Two of the trips we run most often, each with its own scheduling needs.
Standing rides to and from dialysis three times a week, by ambulatory car, wheelchair van, or stretcher. Same driver team where possible, and a return trip that's ready when treatment ends.
Learn moreRides from the hospital to home, rehab, skilled nursing, or assisted living by wheelchair van or stretcher. We coordinate the timing with nurses and discharge planners.
Learn moreTrips we take
Patients, families, care facilities, and case managers book Naeli for all of these.
Book a ride
Tell dispatch how your loved one gets around and where they're going. We'll recommend the right vehicle and crew.
Non-emergency transport only. In an emergency, call 911.
